Privacy Policy

Introduction

Welcome to our Privacy Policy. This policy explains how the Triathlon Events App (the “App”, accessible on iOS, Android, and a web platform for administrators) collects, uses, and protects your personal data. The App is used globally by technical officials, media, and Local Organizing Committees (LOCs) at triathlon events. These events may be organized under various bodies such as World Triathlon, Ironman, Challenge Family, or national triathlon federations. We are committed to protecting your privacy and complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR). We use clear and plain language so that our privacy practices are transparent and easy to understand​.

By using the App, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all users of the App worldwide and explains what data we collect, how we use it, how long we keep it, with whom we share it, and the rights you have regarding your data.

Data We Collect

We only collect data that is necessary to provide and improve our services. The categories of personal data we collect include:

  • Profile Information: When you register an account, we collect your name and email address. This is used to create your user profile and identify you within the App. If you sign up using Google or Apple authentication, we receive your name and email from those providers (we do not receive your Google or Apple passwords). You may also set a password for direct login if you don’t use social login (passwords are stored in an encrypted form).

  • Event Data: The App is centered around triathlon events, which contain data such as races, role assignments, chat messages, locations, penalties, and incident reports. When you participate in an event through the App (as an official, staff, media, etc.):

    • Assignments & Roles: We record your assigned role and tasks in the event (e.g. technical official position, media role).

    • Chat Messages: If you use the event chat feature to communicate with other event participants, the content of your messages is collected. Please note: these chats are temporary and are not stored long-term (see Data Retention below).

    • Location Data: With your permission, the App may collect your real-time location during an event (for example, to coordinate officials or resources on the race course). Location history is not retained after the event. You can choose whether to grant the App access to your device’s GPS location, and you may disable location sharing at any time.

    • Penalties and Incidents: During events, officials can log penalties or incidents (rule violations, accidents, etc.). These records may include the names of individuals involved (e.g., the athlete or official reporting). This data is used to generate reports and statistics for the event’s organizing body.

  • Usage Data: We collect certain information about how you use the App to help us improve the user experience. This includes technical data such as your device type, operating system, App version, and usage logs (e.g. features used, timestamps). For the web platform, we use cookies or similar technologies to maintain your session and remember preferences. We may also gather analytics data like which screens you visit and actions you take within the App. This usage data is generally collected in aggregate form and does not directly identify you; if it ever does, we treat it as personal data.

  • Debug and Support Data (Optional): If you encounter an issue, you have the option to send us debug logs or screenshots to help us troubleshoot. These logs may contain technical information about your device and the App’s state at the time of the issue. We only collect such debug data with your explicit consent when you choose to send it.

  • Audit Logs: For security and auditing purposes, the App automatically logs certain actions you take in the system (for example, creating or editing an incident report, or deleting an entry). These logs record what operation was performed and by which user account. Audit logs help maintain accountability and protect against unauthorized changes.

  • Contact or Support Communications: If you contact us (for example, via email or an in-app support feature), we will collect the information you provide in that communication (such as your contact details and the nature of your inquiry).

Data we do NOT collect: We do not ask for or intentionally collect sensitive personal information such as your home address, government ID numbers, payment information, or any special categories of personal data (such as race, religion, health, or biometric data). The App is focused on event management and only requires basic identification (name, email) and the event-related information described above. [JE1] We also do not collect any data from your device’s contacts, photos, or other apps without your permission. We do not use any form of automated profiling on the data (see No Automated Decision-Making below).

How We Use Your Data (Purposes of Processing)

We process your personal data solely for legitimate purposes in connection with the triathlon events and the operation of the App. Below we explain each purpose for which we use data, and what categories of data are involved:

  • Providing and Managing the Service: We use your profile information (name, email, login credentials) to create and secure your account, authenticate you when you log in, and allow you to use the App’s features. This is necessary for us to provide the App’s services to you (e.g. letting you access event information, participate in chats, log incidents, etc.).

  • Event Coordination: During an event, we use event data (assignments, roles, location, chat, incidents) to facilitate the smooth running of the event. For example, your role assignment and location may be used to coordinate official duties, and chat messages are delivered to other authorized event participants to enable real-time communication among technical officials, media, and the LOC.

  • Recording Results and Incidents: We process any penalties or incidents you log in order to maintain accurate event records. This information is used to generate official reports and statistics about the event (such as the number of penalties given, or details of any incidents that occurred). After the event, these records (with names of relevant persons) are exported to the organizing body of that event for their official use.

  • Communication: We may use your contact information to send you service-related communications. For example, we might send you an email to verify your account, provide password reset instructions, notify you of important updates or changes in the App, or inform you of changes in event details. These communications are part of the service; we do not use your data to send marketing emails or promotions unrelated to the App.

  • Analytics and Improvements: We use usage data and analytics tools (such as Google Analytics for Firebase) to understand how our App is used​ privacypolicies.com . This helps us identify popular features, improve user interface and performance, and fix bugs. For example, we might look at aggregated data to see how often the chat feature is used or if certain screens cause the App to crash. These insights allow us to make the App better for everyone. Whenever possible, we use aggregated or anonymized data for analytics so it does not identify individual users.

  • Debugging and Support: If you provide optional debug logs or contact support, we use that information to troubleshoot and resolve your issue. Debug logs are reviewed by our development team and are only used to diagnose the reported problem.

  • Security and Abuse Prevention: We use audit log data and other usage information to keep the App secure and prevent misuse. For example, audit logs let us detect and investigate unauthorized access or suspicious actions in the system. If necessary, we may use personal data to enforce our Terms of Service or to protect the rights and safety of our users, the public, or the law.

  • Legal Compliance: If we are subject to any legal obligations (for instance, responding to lawful requests by public authorities or complying with financial record-keeping laws), we will process personal data as needed to fulfill those obligations. We will also use or disclose data if necessary to meet applicable laws, regulations, legal processes, or enforceable governmental requests.

We do not use your data for any kind of automated decision-making or profiling that would have legal or significant effects on you​. In other words, there are no algorithms making decisions about you without human involvement – all processing of your data (such as assignments or incident reporting) involves human decisions by you or event officials. We simply use your data to facilitate the functions you expect from the App, and for the legitimate purposes described above.

Legal Bases for Processing: (For users in the EU/EEA and similar jurisdictions) We only process your personal data when we have a valid legal basis under GDPR. The specific legal grounds depend on the context:

  • Performance of a Contract: Most data processing is to provide you with the App’s services that you request – this is considered a contractual necessity under Article 6(1)(b) GDPR. For example, we need your name and email to create your account and let you participate in events.

  • Legitimate Interests: Some processing is based on our legitimate interests (Article 6(1)(f) GDPR) in running and improving the App, balanced against your rights. This includes things like analytics (to improve the App’s functionality) and maintaining security/audit logs​. We consider these uses beneficial to our users and low-impact on privacy (and you have rights to object as explained below).

  • Consent: Where we ask for your consent, we will process your data on the basis of consent (Article 6(1)(a) GDPR). For instance, we request your consent to access your device location during events, or to collect debug logs for troubleshooting. You have the right to withdraw consent at any time, and we will stop the related processing (this will not affect processing already done).

  • Legal Obligation: If we need to process or retain data to comply with a legal obligation (Article 6(1)(c) GDPR), we will do so. For example, if laws require us to preserve certain records or to disclose information under a court order, we are legally bound to comply.

If you have any questions about the legal basis of how we process your information, feel free to contact us (see Contact Us at the end of this policy).

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described above, and in accordance with applicable law. “Events” in the App are temporary by design – once an event is over and necessary data has been exported, we delete or anonymize the detailed event data. Below is a summary of our retention practices for different types of data:

  • Account Information (Name, Email, Login Credentials): We retain your basic account data for as long as you remain a registered user of the App. This allows you to log in and use the App across multiple events. If you decide to delete your account or if your account becomes inactive for an extended period, we will remove or anonymize your personal information from our active systems (unless we are required to keep it longer by law). Account deletion can be requested at any time, and we will process such requests promptly.

  • Event Data (Assignments, Chat, Location, etc.): Data related to a specific event is generally purged shortly after the event concludes. During an event, we retain data in real-time to facilitate the event’s operations. After the event:

    • Chat Messages: All chat communications from the event are deleted. We do not store chat histories indefinitely. Once an event is finished (or after a short grace period if needed for any post-event review), chat logs are permanently erased from our servers.

    • Location History: Any recorded location data (for example, a log of an official’s movement during the race) is deleted after the event. We only use location information in real time for coordination and do not maintain a historical database of user movements.

    • Assignments and Event Roles: Information about who was assigned to what role is not kept longer than necessary after event completion, except in summary form (e.g., “X number of officials were assigned”). Individual assignment details are removed along with other event data.

  • Penalties, Incidents, and Statistics: These are the key outcomes of an event that are exported to the organizing organization. For example, if an official logs a penalty against an athlete, that record (including involved persons’ names and details) will be exported to the event’s governing body (e.g. World Triathlon or the national federation) for their official records. Once exported, we do not continue to retain detailed personal information about those penalties/incidents in our systems. We may keep a summary or count of incidents for internal analysis or to improve our services, but not in a form that identifies individuals. In other words, the personal data in these records is handed off to the relevant sport organization and removed from our platform, except possibly a minimal reference needed for integrity (such as an event ID and non-personal stats).

  • Debug Logs (Optional): If you provide debug logs for troubleshooting, we only retain them for as long as needed to fix the issue. Typically, once the problem is resolved, we delete the debug logs that you sent. We do not use these logs for any other purpose.

  • Audit Logs: Audit log entries (record of database write/update/delete operations by each user) are retained for a longer period to support security and compliance. These logs are necessary to investigate any misuse of the system or data integrity issues. We limit access to audit logs and retain them only as long as needed for audit and security purposes. In general, audit logs may be kept for the duration of the related event and some time after, or as required by any applicable regulations or our internal policies (for example, we might keep security logs for 3 months and then delete or anonymize them).

  • Analytics Data: Aggregated analytics data (which does not directly identify users) may be retained indefinitely for historical analysis. However, any analytics data that can be linked to an individual user (such as an IP address or device identifier, if collected) is either anonymized or deleted once it’s no longer needed for analytics. For instance, Google Analytics data is typically retained for a set period (e.g., 14 months) unless we configure it otherwise. We follow industry standards and Google’s policies for retention of analytics data.

  • Legal Requirements and Backups: In certain cases, we may need to retain data longer to comply with laws or resolve disputes. For example, if a particular incident is under investigation by a sports governing body or legal authorities, we might retain relevant data until it is resolved. Additionally, our system backups may store residual copies of data for a short period. If we delete your data from our live database, it may remain in encrypted backups for a limited time until those backups cycle out, after which it will be permanently deleted. We have retention schedules in place to ensure that data is not kept longer than necessary​.

After the retention period expires, or upon your valid request for erasure, we either securely delete your personal data or anonymize it so it can no longer be associated with you. We design our data retention practices in line with the GDPR principle of storage limitation, meaning we store data for the shortest time necessary for our purposes​. If you have any specific questions about how long we keep a certain type of data, please contact us.

Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. We only share your data in a limited set of scenarios, all related to providing and supporting the App’s services. These scenarios include:

  • Sharing with Event Organizing Bodies: If you participate in an event, the organizing organization of that event will receive the relevant data after the event. For example, World Triathlon, Ironman, Challenge Family, or a national sporting federation that sanctioned the event will receive the exported penalties, incident reports, and event statistics. These reports include names of individuals involved (such as the officials who reported incidents or the athletes who received penalties), since that is necessary for official records. However, we do not share your contact information or other personal details with the organizations — they receive only the information needed for event results and rule enforcement (typically names and the details of the incident/penalty). The event organizers will handle that data under their own privacy policies. We recommend you refer to the specific organization’s privacy policy for how they use and protect the data we provide to them. (For instance, if you officiate a race under World Triathlon, World Triathlon’s privacy notice would govern their use of the data exported to them.)

  • Sharing with Other Event Participants: Some of your data is visible to other authorized users within the same event, as part of the App’s functionality. For example, other officials or staff in your event can see your name, role, and any messages you send in the event chat. If you share your location during the event, designated staff (like the event director or other officials) may see your current location on the venue map in real-time. This sharing is intrinsic to how the App works to facilitate collaboration at events. It is limited to people who have roles in the same event and is not public to unauthorized parties or other events.

  • Service Providers (Processors): We use trusted third-party companies to help us operate the App and provide our services. These providers process data on our behalf and are bound by strict confidentiality and security obligations through data processing agreements. Key service providers we use include:

    • Hosting and Infrastructure: The App’s data (including your personal data) is stored and processed on cloud servers located in the European Union. We utilize Google Firebase (a service by Google LLC) as our primary backend infrastructure. Firebase provides us with a real-time database, user authentication, file storage, and other cloud services​ privacypolicies.com . In practice, this means your data is stored on Google’s secure servers. Google, as our data processor, is not permitted to use your data for any purpose other than to provide services to us (as per Google’s terms and privacy commitments).

    • Analytics: We use Google Analytics for Firebase to collect usage analytics on the App. Google Analytics helps us understand how users engage with the App (for example, which screens are most used, how long sessions last, etc.). Google may collect device identifiers, IP addresses (which we anonymize by truncation when possible), and usage information via this tool. This information is aggregated and helps us improve the App’s performance and design. Google acts as a processor for this data. (You can learn more about how Google Analytics handles data in Google’s own privacy policy.) If you wish to opt out of analytics, please contact us and we can honor such requests by disabling analytics for your account or providing an opt-out mechanism if available.

    • Authentication Services: If you choose to log in via Google Sign-In or “Sign in with Apple”, you will be redirected to those third-party authentication services. These services will verify your identity and share with us the necessary information (your name and email, and a unique identifier) to create or log in to your account. We do not share any data from our side with Google or Apple during this process, except what is necessary to facilitate the login (for example, our app requests verification from Google/Apple, and they respond with confirmation). Your use of these login features is subject to Google’s and Apple’s privacy policies.

    • Other Service Providers: We may use additional third parties for specific functionalities, such as sending email (e.g., an email service to send password reset links or notifications), crash reporting services to automatically report app errors, or mapping services if event maps are integrated. We will ensure that any such providers are GDPR-compliant and only process data as needed to perform their tasks. We will update this policy (or maintain a separate list) if there are significant additional processors to disclose.

  • Legal and Safety Disclosures: We may disclose personal information to third parties if we genuinely believe that such action is necessary to:

    • Comply with any applicable law, regulation, legal process, or enforceable governmental request (for example, to respond to a subpoena or court order).

    • Enforce our Terms of Service or other agreements, investigate potential violations, or protect against legal liability.

    • Detect, prevent, or otherwise address fraud, security, or technical issues (for instance, exchanging information with other companies or organizations for fraud protection and credit risk reduction, as permitted by law).

    • Protect the rights, property, or safety of our users, the public, or the company. This includes exchanging information with law enforcement or other officials if someone is potentially causing harm or interference in an event or on our platform.

  • Business Transfers: If our company or the App is involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of assets, or transition of service to another provider, your data may be transferred to a successor or affiliate as part of that transaction. In such cases, we will ensure the new owner continues to honor the privacy commitments we have made in this policy, or we will notify you and possibly seek your consent if required by law.

In all cases of sharing, we adhere to the principle of data minimization – we only share the minimum amount of data necessary for the purpose​. Before sharing personal data with any third party, we ensure there is a valid legal basis and, where required, we will seek your consent.

International Data Transfers

We are a global service; however, we take care to store and process your data in a way that complies with international data protection standards. All personal data collected through the App is stored on servers located in the European Union (EU). This means that if you are using the App from outside the EU, your personal data is being transferred to and stored in the EU. Storing data in the EU helps us comply with the GDPR’s strict data protection requirements.

Nevertheless, some of our data processing activities might involve transferring data to recipients outside of your country or outside the European Economic Area (EEA):

  • Within our Infrastructure: Our primary database is in the EU. However, some of our service providers (like Google for Firebase/Analytics) are U.S.-based companies. When we use these services, data may be processed or accessed outside the EU (for example, by Google personnel in the United States or other countries).

  • Access by Event Organizers: If an event’s organizing body is outside the EU (e.g., Ironman is based in the USA), the export of penalties/incidents to that organization constitutes a transfer of personal data internationally. Similarly, if you as a user are outside the EU, you are accessing our EU servers from your location, which is a form of data transfer to you internationally.

We are committed to protecting your data when it is transferred across borders. If we transfer personal data from the EU to a country that is not deemed “adequate” by the European Commission (meaning its privacy laws are not considered equivalent to EU standards), we ensure appropriate safeguards are in place. These may include:

  • Standard Contractual Clauses (SCCs): We have agreements in place with our service providers (like Google) that incorporate the European Commission’s SCCs, which contractually require the same level of data protection as in the EU.

  • Privacy Shield Framework: (Note: The EU-U.S. Privacy Shield was invalidated in 2020, so we do not rely on it. We mention this for transparency. Instead, we rely on SCCs or other mechanisms.)

  • Binding Corporate Rules or Certifications: If applicable, some providers operate under binding corporate rules or certifications that ensure protection of data globally.

  • Explicit Consent or Derogations: In certain cases, we may ask for your explicit consent for a transfer, or rely on other permitted transfer mechanisms under GDPR, but this is generally a last resort.

By using the App, you understand that your personal data may be transferred to our servers in the EU and to the third parties as explained. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable laws, regardless of where it is processed. If you would like more information about international data transfers or the safeguards in place, please contact us.

Data Security

We take the security of your personal data very seriously. We implement a variety of technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. These measures include:

  • Encryption: All data transmitted between your device and our servers is encrypted using industry-standard protocols (HTTPS/TLS). This means that when you use the App, your data (such as login credentials or any event data) is protected in transit and cannot be easily intercepted. We also encrypt sensitive data at rest in our databases when appropriate.

  • Access Control: Personal data stored in our servers is accessible only to authorized personnel who need access to perform their job duties (for example, providing support or maintaining the system). We restrict administrative access to the production database and require strong authentication for any access.

  • Audit Logs: As mentioned, we keep audit logs of data changes. This not only helps with accountability, but it also means we can detect unusual activities. Any attempt to access or modify sensitive data outside of normal operations is logged and can be audited.

  • Secure Development Practices: We follow secure coding practices and regularly update our software dependencies to patch security vulnerabilities. Before releasing new features, we test for security issues.

  • Firewalls and Network Security: Our cloud infrastructure is protected by firewalls and monitoring systems to guard against attacks. We utilize the security features provided by our hosting provider (Google Cloud/Firebase) such as automated threat detection.

  • Third-Party Security: We choose reputable service providers and review their security practices. For instance, Google Firebase is certified under rigorous security standards. We also have Data Processing Agreements ensuring that our providers handle your data with care and confidentiality.

  • Backups and Recovery: We perform regular backups of data to prevent data loss. These backups are encrypted and stored securely. In case of any incident (like hardware failure or a need to recover data), we have procedures to restore data safely.

  • Employee Training and Policies: Our team is trained on data protection best practices. We have internal policies in place to ensure that anyone with access to personal data maintains its confidentiality.

Despite all our efforts, it’s important to note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security. However, we continuously review and enhance our security measures to keep your data as safe as possible. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities as required by law.

Your Rights

As a user of the App, you have rights regarding your personal data. We are committed to upholding these rights. Under the GDPR (and similar data protection laws), you have the following data subject rights:

  • Right to Access: You have the right to request a copy of the personal data we hold about you, and to obtain information about how we process it​. We can provide you with a summary of your profile information, event participation data, and any other personal information associated with your account.

  • Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to ask us to correct it. For example, if your name is misspelled in our system or your email has changed, you can update it in the App settings or by contacting us.

  • Right to Erasure: Also known as the “right to be forgotten,” this allows you to request that we delete your personal data. You can delete your account via the App (if that functionality is available) or by contacting us to request deletion. We will then remove or anonymize the personal data we have about you, except for information we are required to keep by law or for legitimate business purposes (as explained in Data Retention). Keep in mind that if you participated in events, the organizing bodies may have received some of your data (like your name in an incident report); if you want them to delete that data, you may need to contact those organizations separately. We will assist you where we can.

  • Right to Restrict Processing: You have the right to ask us to limit the processing of your data in certain circumstances​. For instance, if you contest the accuracy of your data or have objected to our processing (see below), you can request restriction while we address your concern. During restriction, we will still store your data but not use it until the issue is resolved.

  • Right to Data Portability: You have the right to obtain your personal data in a common, machine-readable format so you can reuse it or transfer it to another service​. For example, you could request a copy of your event participation records in a CSV or JSON format. We will provide this if it’s applicable and technically feasible.

  • Right to Object: You have the right to object to our processing of your personal data when we base it on legitimate interests​. If you object, and the processing is not for purposes that override your privacy rights (such as security or legal compliance), we will review your objection and stop or adjust processing as required. For example, you can object to your data being used for analytics or for any purpose that you feel is not justified. If you do so, we will consider if we have compelling legitimate grounds to continue; otherwise, we will respect your request.

  • Right to Withdraw Consent: If we are processing any of your data based on your consent, you have the right to withdraw that consent at any time​. This will not affect the lawfulness of any processing done before withdrawal. For instance, if you gave consent for location tracking but then withdraw it (by turning off location services or contacting us), we will stop collecting your location going forward. Similarly, if you no longer want to provide debug logs, you can stop doing so.

  • Right not to be Subject to Automated Decisions: As noted, we do not use automated decision-making or profiling that produces legal effects. In any case, you have the right not to be subject to a decision based solely on automated processing, including profiling, which significantly affects you.

  • Right to Lodge a Complaint: If you believe we have infringed your data protection rights or processed your data unlawfully, you have the right to file a complaint with a supervisory authority (such as a Data Protection Authority in an EU member state)​. For example, if you are in the EU, you can contact the data protection authority in your country. We would, however, appreciate the chance to address your concerns directly first. So please feel free to reach out to us with any complaint and we will do our best to resolve it in a satisfactory manner.

To exercise any of these rights, you can contact us using the information in the Contact Us section below. We will respond to your request as soon as possible, and in any event within the timeframe required by law (GDPR typically requires response within one month). Please note that for security, we may need to verify your identity before fulfilling certain requests (such as providing you with access to your data or deleting your account) to ensure that we do not disclose or remove information incorrectly.

These rights are available to all users of our App globally. Even if you are not in the EU, we believe you should have control over your data, so we extend these rights where it is practical to do so. There may be some differences depending on local laws (for example, California residents have certain rights under the CCPA), but we aim to honor any valid data rights request for all users. If any local law provides you with additional rights not listed above, consider them included here and you can still contact us to exercise them.

Children’s Privacy

Our App and services are intended for use by adults in a professional context (such as race officials and event staff). It is not intended for children under the age of 16. We do not knowingly collect personal data from anyone under 16 years old. If you are under 16, please do not use the App or provide any personal information to us.

In the event that we discover we have collected personal data from a child under 16 without proper consent, we will take immediate steps to delete that information. If you are a parent or guardian and you believe your child under 16 has provided personal information to us, please contact us so we can remove the data and terminate the child’s account if applicable. For certain regions, the minimum age may be lower (for example, 13 in some jurisdictions); we abide by the age limits and consent requirements of the country in which the user resides. Generally, no minor should be using this App, given its target audience.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the “Last Updated” date at the top of the policy. If the changes are significant, we will provide a more prominent notice (for example, by email to registered users or an in-app notification) to inform you of the updates.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of the App after a Privacy Policy update constitutes your acceptance of the changes, to the extent permitted by law. If we seek to use your personal data for a new purpose that is not compatible with the purposes we collected it for, we will obtain your consent where required by law.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please do not hesitate to contact us. We are here to help and address any issues you may have about privacy or data protection. You can reach us in the following ways:

  • Email: hello@RaceRanger.com

  • Mailing Address: 

Precision Triathlon Systems Limited

Unit 1a, 35 Riccarton Road

Riccarton 8011

Christchurch

New Zealand

  • In-App Support: You may also contact us through the App’s support or feedback feature, if available, and mention that your inquiry is about privacy.

We will respond to your inquiries as promptly as possible, generally within a few business days. If you are contacting us to exercise a specific data right, please provide enough information for us to verify your identity (for example, the email associated with your account) and to process your request.

Thank you for reading our Privacy Policy. We value your trust and are dedicated to keeping your personal data safe and respecting your privacy. If you have any further questions or suggestions about this policy or our privacy practices, feel free to reach out via the contact information above.